vd22 Privacy Policy

1 What Information We Collect

While using the vd22 platform, we may collect the following types of information:

• Identity Information: Full name, date of birth, national identity card number (where applicable).
• Contact Information: Email address and alternative contact details.
• Financial Information: Details related to the payment methods (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals — we do not store full account numbers or PINs.
• Technical Information: IP address, browser type, device information, operating system, and cookie data.
• Activity Information: Game history, betting records, transaction details, and session duration.
• Communication Records: Records of your conversations with our customer support team.

2 Purpose of Data Collection

We collect and process your personal information for the following reasons:

• To complete account registration and identity verification.
• To process transactions — completing deposits and withdrawals securely.
• To ensure responsible gaming and prevent problem gambling.
• To provide relevant bonuses, offers, and promotional information.
• To improve the quality of our services and ensure security.
• To prevent fraud and detect illegal activity.
• To fulfill legal and regulatory obligations.

3 How We Collect Information

We collect information in the following ways:

• Direct Collection: Information you provide yourself through registration forms, verification processes, and customer support.
• Automated Collection: Your browsing activity is collected through cookies, web beacons, and similar technologies.
• From Third Parties: Limited information may be received from payment processors (such as bKash, Nagad) and identity verification services.

4 Cookies and Tracking Technologies

We use cookies to improve your experience on the vd22 website. Cookies are small text files stored in your browser that help ensure the functionality of our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the core functionality of the website — used to maintain login sessions and for security purposes.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytical Cookies: Collect overall statistics about platform usage to help improve our services.

You can disable cookies from your browser settings; however, this may limit some functionality of the website.

5 Sharing Information with Third Parties

vd22 never sells, rents, or discloses your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: The necessary amount of information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions.
• IT and Security Partners: With our technology partners to ensure the functionality and security of the platform.
• Legal Obligations: Information may need to be disclosed to authorities when required by a court order or legal obligation.
• Fraud Prevention: Information may be shared with relevant agencies to detect and prevent illegal activity.

All partners operate under strict confidentiality agreements and may only use information for the specified purpose.

6 Data Security Measures

We follow the highest industry standards to protect your personal information:

• SSL Encryption: Our entire website is secured with SSL/TLS encryption, which encrypts all data transmission between you and our servers.
• Encrypted Storage: Sensitive information is stored in encrypted databases.
• Access Control: Only authorized staff can access information on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Step Verification: Two-step verification is available for account security.

7 Data Retention Period

We retain your information only for as long as necessary. Typically, data is kept while the account is active and for a defined period after it is closed to meet legal obligations. Financial transaction records are retained for a specific period as required by applicable law. After that period, data is securely deleted or anonymized.

8 Your Rights Regarding Your Information

As a vd22 user, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not apply where legal obligations exist).
• Right to Restrict Processing: The right to object to your information being used for specific purposes.
• Right to Data Portability: The right to receive your information in a commonly readable format.
• Right to Object to Marketing: The right to opt out of promotional communications.

To exercise these rights, email [email protected] or contact us via live chat. We typically respond within 30 days.

9 Marketing Communications

With your consent, we may contact you by email or other means about bonuses, promotions, and platform updates. You may withdraw this consent at any time:

• By clicking the "Unsubscribe" link in a received email.
• By changing your notification preferences from your account settings.
• By sending a direct request to [email protected].

Even if you opt out of marketing, necessary messages related to transactions and your account will continue to be sent.

10 Age Verification Policy

vd22 is for users aged 21 and above only. We do not intentionally collect any information from minors. Age verification is mandatory at registration and we may request additional proof in cases of doubt.

If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. If a parent or guardian suspects their child is using our platform, please notify us immediately at [email protected].

11 Responsible Gaming and Data Use

We use data about your gaming activity to ensure responsible gaming. This includes:

• Identifying unusual betting patterns and helping to prevent problematic behavior.
• Implementing self-exclusion or limit-setting requests.
• Providing referrals to professional support when needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Notice of Policy Changes

We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By displaying a clear notice on the website.
• By sending a notification to your registered email address (for significant changes).
• By updating the "Last Updated" date at the top of this page.

Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

13 Applicable Law

This privacy policy has been drawn up in accordance with the laws and regulations currently in force in Bangladesh. Any disputes or complaints relating to data protection will be resolved within the legal framework of Bangladesh.

The Bengali version of this policy is the authoritative text. In the event of any dispute, the Bengali version will take precedence.

14 Contact Us

If you have any questions, complaints, or data-related requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7.

Our customer support team is ready to assist you in Bengali, seven days a week, around the clock. We take all your concerns seriously and do our best to respond as quickly as possible.